Review
Psychology behind the Emergence and Development of Police Negotiations
Ivana Glavina Jelaš
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Veleučilište kriminalistike i javne sigurnosti, Avenija Gojka Šuška 1, Zagreb
Franjo Filipović
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Zapovjedništvo za intervencije, Ilica 335, Zagreb
Josip Kosantek
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Jedinica specijalne i interventne policije, Oranički odvojak 2, Zagreb
https://doi.org/10.21465/2025-KP-1-2-0003
Fulltext (croatian, pages 33-48).pdf
Abstracts
Research as well as everyday police practice around the world consistently show that police negotiations
are one of the most effective police tools for resolving all types of crisis interventions peacefully
with almost 100% efficiency, that is, without the use of force. Police negotiations emerged in the USA in the
1970s as an alternative to the then-current method of resolving crisis situations based solely on tactical interventions,
which often resulted in the demise of a large number of police officers, victims, hostages and
perpetrators. They quickly proved to be an extremely effective way to resolve crisis interventions and are
now present in almost all police systems and organizations in the world. Psychology as a discipline has been
part of police negotiations since their inception as one of the pioneers of police negotiations was a psychologist.
To date, several different police negotiation models have been developed, and the most effective and
recent models were created based on psychological and therapeutic principles and techniques. This paper
will present the emergence of police negotiations in the world and in Croatia by presenting the aforementioned
models from the earliest to the most recent.
Keywords
police negotiations, crisis interventions, negotiation models